Dirty, no sanitation, staff could care less. It was pretty dead so that was good, but there’s a reason no one wants to come. The Airpark facility is way better. By the way, most of the good reviews are created by staff.
Friendly location and staff however equipment is not maintained on a regular enough basis, bathrooms are not cleaned often enough and paper towels and cleaning products are not always available. Most importantly, there is a huge problem with Wi-Fi not working. Have had two weeks now of no Wi-Fi and when I ask about it, I am told it is being worked on. I have been at this gym for many years now because of it’s convenience to my home. Just wish more effort was made with maintenance. Hope this review is seen by someone at Golds who will take action.
This Golds gym tried to steal money after I canceled my membership with them. Not only were they still charging me monthly fees but they charged me over $700 in 3 weeks after I canceled. My bank told me they have huge issues with this gym for the same reason. They are still emailing me about not being able to charge the card on file. I truly warn anybody that reads this avoid they poor quality gym they will steal your money. They do not honor their policies.
Amazing staff! Ready to help you achieve your health goals. Justin in sales is so helpful. Definitely recommend him if you're looking to sign up!
Where to start...Overall, the gym is in bad shape. The equipment is dirty, broken-down, and outdated. Exercise machines often go out of service or make strange noises, yet they are not replaced. There's been several times where the air conditioner stops working, so it's a sauna either in the multi-purpose room or throughout the gym. The bathrooms/locker room area is also not well maintained. Wifi is spotty and does not work in certain parts of the gym. Some of the staff members are also rude. Once, my phone was not pulling up their barcode, so I provided my ID to the staff member. And, he was unwilling to look up my information. The only reason I stayed in the gym for over 2 years was because of some of their group exercise classes, but overall, my experience was not positive. Now onto dishonesty...I had signed up for the plan that does not have a contract. When I was told about the plan, I was told that I could cancel anytime without being charged extra. However, I found out that this was not the case. I spoke with the staff at the gym about this several times, and they said that giving them 30 days notice was not enough. Apparently I had to tell them over 2 months in advance that I was leaving the gym. So, now I'm being charged for services that I cannot even use because I moved to a different state. If you are considering this gym, make sure that you read the contract carefully and understand it fully. If something does not seem right, do not sign up with them.
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