You guys are the absolute worst company to deal with... seriously, the only way to cancel a membership is to come in... if I had the ability to come in there I would continue my membership and workout. Staff is rude via the phone and completely lack understanding of situations outside of their cookie cutter big box responses. You explain to them why their response is not a solution and just repeat the response over again... so frustrating!!!
The place was always clean and machines in great condition staff was always nice to me but your getting 1 star beacuse I payed my annual fee to a guy at the front desk and he apparently pocketed the money or forgot to put it in the system so now I am being charged money i already paid so i try to cancel my account but I cant until "I pay money that I already paid"!!!!! And the months keep adding up I'm taking you to court this is bad business!
I'm constantly impressed by the staff at the Hagerstown location. They are highly motivated to keep you satisfied at every turn. Keep up the great work!!
Staff and facilities were good. This gym is a little smaller than ones I have been to in the past. Experience was just as good though.
I have the Silver Sneaker Plan and Planet Fitness carries the program. What a GREAT experience!! Everything about the staff, they always have a smile on their faces and will greet you coming and going. Everyone is always in great spirit!! The equipment is always clean and tuned up properly. I was so impressed with the operation I upgraded my membership I just two days and also my wife joined since she had how impressed I was with the location. She really likes how the atmosphere is all around. Plus there is lots of GREAT people going to the gym. Like I said everyone is in great spirits everyday. Just in my short amount of time here I have seen plenty of inspirational people working hard to better their health and lifestyle. Thank you Planet Fitness!! Keep up the great job!!!
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